They then send me some form I need to fill out. If my product did not arrive some time between Halloween. They seemed helpful at first and made it seem like they were looking into it. I reached out to Charlotte russe customer service via email and of course. I found it strange that I did not see any changes in the status about a month later from my purchase date. I purchased some items, to later find out. If I could give this place zero stars, I would. REALLY! If i knew that i would have kept the item and sold it my self. "At this time we are not able to redeem Gift Cards online. The response I got was not what I expected. I tried to call customer service but it wasn't a working number. I did some research and was not able to find a way to enter it. I thought I was set, but when I tried to enter my gift card it would not take for some reason. Fortunately, the selection is still very good on line. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online.
You would think they would have them looking full and filled with trendy items. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. The Gilroy store reminded me of a cheap 5 and below. CR has always been one of my favorite stores and the location that I used to visit often in San Jose always had the latest trends and I was sure to find a cute outfit. I was very disappointed with the selection of clothes. My only option was to exchange or store credit. To my surprise they do not return sale items for cash. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. All the CR stores in my area have been shut down.